Letting you in on a big, dark secret… There are two kinds of tech support companies. There’s the ones that come and fix stuff when it breaks (break-fix), and there’s the ones that try and prevent things from going wrong in the first place (managed service). Reactive Support Break-fix is a reactive service. When you…

After the Equifax data breach, it should be obvious why any business should audit the security of their data.  Most companies keep everything from inventory lists to customer financial data.  Data breaches could lead to legal and financial liability, bad publicity,  and potential law suits or fines by the government. Therefore, it is important that companies…

There comes a time in just about every business that you need to find the expert. We can’t know everything about everything we do. This is a quickly changing world and what was once a rule or product that was reliable has become obsolete. Typically, we’re the last to know if it’s not part of…

The only thing worse than having your IT people fail to deliver on service to your business is actually changing your IT provider. There is so much that you remember when you tried to find the last one. Comparing pricing, services, doing your reference calling, and everything else – it can be overwhelming. Why Change?…

Employee monitoring has a stigma that business owners are really apprehensive about. It’s widely considered spying, and has connections to a perception of loss of privacy. But is this perception accurate? Can Employee Monitoring be a Positive? Companies implement monitoring software for a variety of reasons. Slow networks, recurring viruses, and distracted employees are just a few of…

Did you know that the average cyber attack cost a small businesses over $20,000 in 2014? That number is expected to go up when you consider new cyber security threats like ransomware and the impact on how that can damage your business. Productivity stoppage, data recovery, and lost sales opportunities all add up. Not Knowing…

The Question “Is this computer worth fixing?”  This is one of the most common questions we get and it’s really not an easy one to answer. For example, I have had people bring me a computer to fix, and it is clearly not worth the cost of the repair.  One customer brought in a desktop…

Technology has impacted nearly every industry and the legal services industry is no exception.  The only difference is that the legal services industry has taken its time to feel this impact.  Why?  To put it simply, lawyers are risk averse.  They are required to be.  We pay them to avoid taking risks.  In this day…

What Should You Do If Your Computer Won’t Shut Down? You’re all done with your computer and you’re ready to shut it down.  You go through the process but the computer either doesn’t respond or it appears to shut down and really goes into a sort of sleep mode (in other words, you type or…